Feedback & Complaints Policy

Anyone not satisfied with the level or service, should feel able to approach an Collinge & Co team member for their concern to be addressed promptly. Our attitude is to resolve all matters informally through a dialogue with all those immediately concerned.

Collinge & Co employees receive basic training on responding to complaints and managers receive thorough training in resolving complaints and in following this policy.

The policy in the link below sets out how a complaint can be made against us and how we attempt to resolve complaints. At all times, if you have any queries regarding this policy or making a complaint please do not hesitate to contact us.

Complaints Policy