Frequently asked questions
Wondering how to book an appointment, whether to book a consultation or which service to choose?
This guide answers our most commonly asked questions about pricing, salons and services.
Frequently asked questions
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You can make a booking by telephoning your preferred salon, visiting us or using our online booking system.
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No, we do not accept appointment bookings through social media. Our email inboxes are monitored by marketing, so if you'd like to book an appointment, please contact our salons directly or book online.
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As each of our salons and stylists have different schedules and availability, we always recommend contacting your preferred salon directly or checking our online booking system.
We're not always able to let you know via social media whether we have availability, so it's always best to get in touch with your preferred salon.
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Our prices differ by salon, stylist level and hair length, so we recommend checking our online price lists for each salon to get an idea of how much our services cost.
Just click 'services' on the salon you're interested in booking with and scroll to the bottom of the page to see our price and service lists.
If you're a new colour client looking for a price quote, your stylist and reception team can provide you with an accurate cost for the services they recommend for your hair during your colour consultation and allergy test.
Book a colour consultation and allergy test
As there are a few factors to take into consideration, we're not able to provide consultations or give final price quotes through social media.
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For new colour clients, or clients who haven't had their colour done with us within the past 6 months:
To carry out your colour services, we require a colour consultation and allergy test to be carried out at least 48 hours before your full appointment. During this consultation, your stylist will have a chat with you about your current hair health and your desired results. Following this consultation, our reception team can provide you with an accurate price quote based on the services your stylist has recommended for you.
For smoothing service, perming or hair extension clients:
For these technical services, a consultation is required for a stylist to evaluate your hair, discuss your goals and book you in for the correct services. To book a consultation for a smoothing, perming or hair extension service, we recommend calling your preferred salon.
For new cut or styling clients:
If you're visiting us for the first time for a Cut & Finish, Blow Dry or Up-Do service, you don't have to book a consultation with us first.
For prom, event or graduation styling:
We'd love to help style you for an exciting event, whether that's a prom, party, race day or other important day. We offer free hair-up consultations, perfect for getting advice on how to best prep your hair before the day and understanding which styles work best for your hair. You can book a Long Hair Dressing (Hair-Up) consultation through our online booking system, or by calling your preferred salon.
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We offer a range of colour, technical, styling services and treatments at each of our salons.
To see what services and treatments are available at your preferred salon, just check the services pages linked here
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Yes, we can pin your blow dry or curls for you! To ensure we can allocate enough time to pin your hair up, please telephone your preferred salon to book and let them you you'd like your hair to be pinned.
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Yes, we do offer student discount!
Our salons have a separate Student price list detailing prices for students at Stylist level. Additionally, Monday to Friday, 15% Student discount is available with our Senior Stylist level. This is open to all young persons 14–18 and students enrolled in education (part-time or full-time) on production of valid identification.
For children under 14 years of age please see the Under-14 cutting services on the salon price lists.
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We love to give back to our clients for their continued support and loyalty, which is why we created our loyalty points scheme.
For every £1 you spend on services, gift cards or products in-salon, you'll earn 2 points. Collecting 100 points will give you £1 to spend.
You can check your loyalty points balance by logging into your account through our online booking system or app, or by asking the next time you pop in to see us.
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